Frequently Asked Questions about The Green Bottle Garden Delivery
Curious about all the details about your delivery and the exact arrival time? Check out the frequently asked questions about our delivery process here. Is your question not listed? Don't hesitate to send us an email - we're here to help!
What is your delivery time?
We strive to fulfill orders
within 1-2 business days. We will do everything we can to ship this item on time.
to deliver. However, in some cases it is possible that due to circumstances
the delivery is delayed. We ship with Packs.
What are your shipping costs?
All orders over €45,- are shipped for free .
These are the countries we deliver to and the delivery options per country:
Netherlands (incl. Wadden Islands):
Standard delivery, Monday to Saturday between 09:00 and 18:00 (€4.95).
Shipping is free for orders over €45
Belgium
Standard delivery, Tuesday to Saturday between 09:00 and 18:00 (€4.95)
Shipping is free for orders over €45
How do you ensure that my order arrives in good condition?
At The Green Bottle Garden we have designed special packaging that seamlessly matches your product.
Our carefully designed packaging ensures the glass arrives undamaged. In addition, we provide our plants with extra care and hydration prior to shipping, so they arrive in optimal health.
What delivery service do you have?
We ship our orders exclusively through our trusted partner, Packs .
Before the agreed delivery date, you will receive a track 'n trace from us, with which you can track the status of your package.
On the scheduled shipping day, Packs will make a first delivery attempt. If you are not at home, they will try to deliver the package to your neighbors. If this is not possible, the package will be taken to the nearest parcel point.
You will receive a notification via the app or by email, including further instructions.
The track and trace shows that my order has been delivered, but I have not received it. What should I do now?
How annoying! In case of a non-received package at Packs, we immediately initiate an investigation to find out the exact location of your shipment.
Our goal is to act quickly and efficiently so that we can track your package as soon as possible and still deliver it.
If it turns out that the original order cannot be traced, we will of course ensure that a replacement is shipped promptly.
Can I also pick up my order?
It is not possible to pick up your order. The Green Bottle Garden has no visiting address or store.
Customer Service
If you need help with your order, have questions about our products, or require support, our dedicated customer service team is here to help. You can contact us via email at info@greenbottlegarden.com .
The Green Bottle Garden
Bleiswijk
The Netherlands
T +31 85 004 3362
E info@thegreenbottlegarden.com
Opening hours
Monday - Friday
9:00 am - 6:00 pm