FAQ's
Welcome to the FAQ. Can't find your question? Feel free to ask! We will try to respond to your question within one business day.
Why choose The Green Bottle Garden
Reliability, quality, innovation and sustainability are our core values. We
combine these core values with a healthy price-quality ratio, so that you are always assured of an honest and future-oriented product.
As further proof of our commitment, we are affiliated with the GLOBALG.AP Chain of Custody program, under number CoC_4063061023643 . This guarantees full
traceability and transparency within our chain – from source to end product.
What is Global gap chain of custody?
Global Gap Chain of Custody is a global organization that certifies agricultural practices, with the aim of ensuring sustainable and safe production processes
Delivery and Returns
here are some questions about delivery and returns
Can I return my order?
Live plants cannot be returned, but if there is anything wrong with your order (e.g. damaged plant), please contact us within 48 hours of receipt with photos of the problem.
How quickly will my package be delivered?
(NL) Ordered before 12:00 on workdays = 98% chance of next day delivery
(BE) Ordered before 12:00 on workdays = 98% chance of next day delivery
(DE) Ordered before 12:00 on workdays = delivered within 3-7 days
Who is your carrier?
Our carrier is packs
I never received my order, what now?
Of course that is annoying and not the intention.
First check whether the package may have been delivered to neighbours or to a collection point nearby.
The delivery person will normally leave a note.
Can't find the package anywhere? Please contact us within 5 days of the planned delivery date. Please include your order number so we can quickly look into it.
We always provide a suitable solution, such as a new product or gift voucher.
Is the product really delivered ready-made?
Yes, we ship the product ready to use.
Frequently Asked Questions
Here you will find the most frequently asked questions
Why does my product look slightly different than the photo?
Each product is unique. Plants are living products; therefore, each plant looks slightly different. The glass is recycled and hand-blown, which means that a small drop or imperfection may be visible. Even the stones are not identical.
We do our utmost to deliver top quality, so that you can enjoy your product for longer.
Do you supply the invoice with the order?
The invoice will only be sent as an attachment with the confirmation email.
What if my plant dies after a few days?
Of course, that should not happen. We do our best to deliver as well as possible, but problems can always arise, for example during transport.
If your plant dies within a few days, please send us photos of the plant within 5 days of receipt. You will receive a new item or a gift card worth your product.
Are they real plants?
Yes, our open and closed terrariums contain real plants.
Do you have to water a closed terrarium before the cork goes on the glass?
No, you don't need to water it; we've already done that. The remaining water evaporates from the bottle, and the plants absorb enough water to thrive in the ecosystem.
care
a plant is a living product. in the worst case, problems can arise.
My ball moss is turning grey/yellow?
also ball moss is a living product. Sometimes you ball moss needs a little more water when you plant. therefore spray your ball moss lightly once a week.
My terrarium is overgrown, what now?
in a closed ecosystem there are living plants, they grow. What can you do to stop it as long as possible.
Most plants can be cut. Don't cut too much at once.